Customer Support Agent - Remote

Remote Customer Service Representative
(REMOTE POSITION) Must reside in San Antonio, TX to apply.
At OneTouch Direct (OTD), we provide a positive culture-focused environment where we appreciate and recognize our top-performing people. Our diversified business is seeking experienced and motivated Customer Service Representatives that are genuinely excited to provide sound solutions while keeping customer satisfaction at the core of every conversation.
Customer Service Representatives will handle inbound customer service calls for a leading healthcare payments company, to assist and answer questions around medical payment processing, statement inquiries and other Customer Support needs. If you have strong communication skills, excellent computer skills, and you truly care about the customer experience – apply today!
Become part of this exciting opportunity with the OneTouch Direct family today!!!
WHAT YOU’LL DO:

• Provide inbound customer service for a leading healthcare payments company.
• Consistently provide a great customer experience.

Requirements:

• 1-2+ years of customer service experience; healthcare preferred
• Excellent communication skills
• Ability to respect and maintain customer and client confidentiality
• Intermediate to advanced computer skills
• High School Diploma required
• Background check & drug screening required

Required Equipment

• A laptop or desktop PC (cannot be an Apple product, Surface or Chromebook) with Windows 10
• Ability Hardwire (plug-in) to your internet source with an ethernet cable
• USB headset (not wireless) with a noise-canceling microphone
• Webcam (external or embedded)

Benefits:

• Full time. 40 hours per week schedule with overtime opportunities!
• Great pay. Hourly base salary + benefits!
• Training. Paid training & development
• Benefits. Health Care Plan (Medical, Dental & Vision)
• Growth. Opportunity for professional and personal growth
• Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment
• Employee Referral Program. Refer a friend and earn up to $2,000 per person!!
• Pay. $12.50 / hr plus weekly bonus opportunity

Paid training, Health insurance, Dental insurance, Vision insurance, Referral program