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Form of workJob Description
Customer Service Representative (3 p.m. - 11 p.m.)
12+ month contract
Dallas, TX (Remote)
Monday-Friday (2nd Shift 3 p.m. - 11 p.m.)
$17hr W2
Job Summary:
A Customer Service Representative is responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring customer satisfaction.
This role requires effective communication, problem-solving skills, and a customer-focused attitude.
Responsibilities:
Customer Interaction:
Answer customer inquiries via phone, email, chat, or in-person in a courteous and timely manner.
Listen actively to customers, identify their needs, and provide appropriate solutions.
Handle customer complaints, ensuring resolution and satisfaction.
Product Knowledge:
Maintain a thorough understanding of the company's products, services, and policies.
Educate customers about product features, benefits, and usage.
Order Processing:
Assist customers with placing orders, processing returns, and tracking shipments.
Accurately input and manage customer information in the company's databases or CRM system.
Problem Resolution:
Investigate and resolve customer issues, including billing discrepancies, product defects, and service interruptions.
Escalate complex problems to higher levels of support or management when necessary.
Documentation:
Maintain detailed records of customer interactions and transactions.
Prepare reports on customer feedback, trends, and service improvements.
Team Collaboration:
Collaborate with other team members, such as sales, technical support, and management, to resolve customer issues and improve processes.
Qualifications:
High school diploma or equivalent (some positions may require a bachelor's degree).
Proven experience in customer service or a related field (may vary depending on the position's level).
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Patience, empathy, and a customer-centric attitude.
Proficiency in using customer service software, CRM systems, and office applications.
Ability to adapt to various communication channels (phone, email, chat, etc.).
Multilingual skills may be a plus in some roles.
#customerservice #support #callcenter
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
Company Description12+ month contract
Dallas, TX (Remote)
Monday-Friday (2nd Shift 3 p.m. - 11 p.m.)
$17hr W2
Job Summary:
A Customer Service Representative is responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring customer satisfaction.
This role requires effective communication, problem-solving skills, and a customer-focused attitude.
Responsibilities:
Customer Interaction:
Answer customer inquiries via phone, email, chat, or in-person in a courteous and timely manner.
Listen actively to customers, identify their needs, and provide appropriate solutions.
Handle customer complaints, ensuring resolution and satisfaction.
Product Knowledge:
Maintain a thorough understanding of the company's products, services, and policies.
Educate customers about product features, benefits, and usage.
Order Processing:
Assist customers with placing orders, processing returns, and tracking shipments.
Accurately input and manage customer information in the company's databases or CRM system.
Problem Resolution:
Investigate and resolve customer issues, including billing discrepancies, product defects, and service interruptions.
Escalate complex problems to higher levels of support or management when necessary.
Documentation:
Maintain detailed records of customer interactions and transactions.
Prepare reports on customer feedback, trends, and service improvements.
Team Collaboration:
Collaborate with other team members, such as sales, technical support, and management, to resolve customer issues and improve processes.
Qualifications:
High school diploma or equivalent (some positions may require a bachelor's degree).
Proven experience in customer service or a related field (may vary depending on the position's level).
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Patience, empathy, and a customer-centric attitude.
Proficiency in using customer service software, CRM systems, and office applications.
Ability to adapt to various communication channels (phone, email, chat, etc.).
Multilingual skills may be a plus in some roles.
#customerservice #support #callcenter
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
Founded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.
Company Website: https://www.yoh.com/
Company Website: https://www.yoh.com/
