Address
Form of workEmployment TypeRegular
Scope of Responsibilities
- Service Level KPIs: Collaborate with Customer Service and Planning teams as needed to resolve key customer challenges related to fill rates, distribution expenses, on-time delivery/customer pick up, and deployment accuracy.
- Inventory Management: Monitor stock levels in our warehouse network and communicate status with the PPD Sales Team. Coordinate DC stock transfers as needed with the Deployment team. Provide weekly stock status reports of our internal network and key customers i.e. (DOT Foods) to the division.
- Exceptional Clearance Inventory: Develop run out plans for Discontinued SKUs/Exceptional Clearance inventory. Proactively work with customers/sales to move short shelf-life inventory.
- SAP Super User: The PPD subject matter expert for all SAP related tools. Includes SAP FIORI / Business Intelligence/ Integrated Business Planning.
- Promotional/Limited Time Offer Program Management: Monitor upcoming customer promotion/LTO inventory needs, review the demand forecast with sales/planning, ensure the product is deployed to the correct distribution centers.
- Order Processing: Manually process Non-EDI customer POs into SAP as needed. Research existing Non-EDI customers and if possible, help convert them to EDI.
- Forecasting: Monitor PPD customer orders to compare actual vs. forecasted monthly volume. Communicate over/under forecasted volume with the Demand Planning Team and Sales Managers. Review customer level forecast accuracy with Sales/Demand Planning.
- Supply Chain Meetings: Participate in Supply Chain and Demand/Supply Planning oriented meetings.
- Ability to back up and support Supply Chain Manager as needed.
Our Company/Job Summary
At Ghirardelli, we’re on a mission to become a one-billion-dollar brand and beyond. We want to be every consumer’s first choice of premium chocolate, and we believe we can do that through our products and the way we do business, which are all inspired by our brand commitment to Making Life A Bite Better. We are a company committed to both personal and professional growth and believe that each employee contributes directly to Ghirardelli's growth and success.
The Customer Supply Chain Analyst - PPD role will be responsible for providing and creating robust analytical support for all channels of the PPD Division. Designs and maintains sales and inventory data reports to be used for fact-based selling with the sales teams. Ongoing cross-functional communication/meetings with the Customer Service, Demand/Supply Planning, Deployment, and Transportation teams. Assist PPD Sales Managers with customer collaboration as needed (i.e., Service Level Performance, Presentations, Attending Touch Point Meetings).
NOTE: The Customer Supply Chain Analyst - PPD role may be remote with a strong preference for the West Coast.
Specific Knowledge & Skills
- Exceptional analytical and problem-solving ability.
- Well organized and keeps everyone on track to meet key customer deadlines.
- Function independently while working within predefined standards.
- Must be able to manage multiple tasks, adapt to changing priorities, respond with urgency to requests and remain focused on strategic imperatives.
- Advanced skills in all sales technology and customer-specific business applications: SAP/BI, Microsoft Office Suite
- Bachelor’s degree in Supply Chain, Marketing, Accounting, Business, or related field.
- Preferred experience with major Food and/or Beverage CPG
- Minimum 2 years of previous sales analyst experience in Consumer Products industry.
Other Job Requirements
- Spends 10% of time interacting with key customers for purpose of influencing business results.
- Spends 10% of time observing conditions in retail outlets, delivering samples and sales material to customer locations, attending off-site sales meetings, and performing other miscellaneous activities.
- Occasional to Constant Repetitive Fine Manipulation (keyboarding, ten key, writing.
- Occasional to Constant Sitting
- Ability to travel to various locations across the country or local travel to meetings
- Occasional to Frequent usage of verbal communication equipment (telephone, radio, cellular)
- Travel up to 10% of the time.
Salary Range: $74K to $96K/year + Bonus Eligibility
Additional Work LocationsWest Region - Home Office
