Customer Success Manager (Us)

A little bit about us…

The world’s leading student loyalty network and accredited ‘Great Place To Work’,

Student Beans produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees.

Equity, Diversity & Inclusion at Student Beans

Because this part deserves a place at the top of the job ad…

Here at Student Beans, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. This is why we’ve made our commitments and internal statistics visible for everyone to see here. Our ever-evolving culture is defined by our people, and it’s all part of #LifeAtSB.

Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.

If you need any adjustments to support you with your application, just drop us an email at talent@studentbeans.com.

About the role

As a result of our incredible success and growth, we are looking for a Customer Success Manager to join us.

Requirements

In terms of day to day responsibilities, you will be:

• To support the account management team in enabling clients to understand the value that Student Beans brings to their business.
• Liaising with our brands to understand their goals and aims via success planning workshops.
• Updating our clients on progress, using monthly and quarterly business reviews to maintain accountability, and ensure we’re aligning with their strategic aims.
• Utilise your customer knowledge to identify revenue opportunities for the Account Management team.
• Ensuring you are able to identify any brands which may be a churn risk, and ensuring the best standard of contact and planning to mitigate any issues.
• Leveraging your knowledge and relationship with the customer to identify expansion opportunities for the Account Management team

We’d really like to hear from you, if you have…

• A strategic mindset
• An ability to use data and metrics regularly to help advise and make decisions
• Strong stakeholder management
• Proactive and comfortable with targets

Benefits

Life at Student Beans

Let’s take a look at just a few things that make Student Beans an amazing place to work…