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Form of workJob Description
POSaBIT is a well-funded FinTech startup that is based in the Greater Seattle area working exclusively within the cannabis industry. We build solutions to create new and better financial services and transaction methods for our customers. We strive to bring cutting edge software and technology to the cannabis industry, so that all merchants can have a safe and compliant set of services to solve the problems of a cash-only industry.
We are currently looking for a Customer Success Manager to join our growing team! The Customer Success team plays an integral role in the revenue growth of POSaBIT and works directly with every client to support their growth while advocating for anything they need from our development and support teams. The Customer Success Manager will be responsible for the relationship management of their accounts and will serve as the primary point of contact for the key decision makers at each account.
Top reasons to work with us:
We are currently looking for a Customer Success Manager to join our growing team! The Customer Success team plays an integral role in the revenue growth of POSaBIT and works directly with every client to support their growth while advocating for anything they need from our development and support teams. The Customer Success Manager will be responsible for the relationship management of their accounts and will serve as the primary point of contact for the key decision makers at each account.
Top reasons to work with us:
- Our target markets are growing at 25X over the next three years
- Being part of this new industry customers need our innovative solutions, making us uniquely positioned to capitalize on a once-in-a-lifetime market opportunity
- We have an undeniable positive impact on our customer’s business, providing tremendous value and solving critical pain points
- We offer a fun, dynamic workplace staffed by passionate individuals who are committed to achieving something special
- Your contributions will be visible and be impactful
- Proactivity and risk-taking are encouraged and rewarded
Responsibilities:
- Relationship management on accounts - from ownership to budtender
- Analyzing sales and performance data to identify revenue trends
- Developing strategies to increase revenue across all accounts
- Coordinating and overseeing efforts by the Support and Implementation teams
- Identifying opportunities for new business within existing accounts
- Striving to improve services and working with internal development teams to execute them
- Visiting stores and account contacts to grow and maintain strong client relationships
Qualifications:
- Bachelor’s degree preferred
- Experience or familiarity with the cannabis industry preferred
- Ability to be adaptable in a fast-moving environment
- Willing to travel to site visits as needed
- Excellent written and interpersonal communication skills - brings passion and energy!
- Proficient in MS Office Suite, focus on Microsoft Excel and PowerPoint
- Strong attention to detail, critical thinking, and data analytic skills
- Basic understanding of CRM systems
- You get to work in a fast-growing industry experiencing rapid growth
- Opportunity to make a significant impact and be recognized for it
- Excellent benefits including – medical, dental, vision, 401k, life and disability insurances, and equity plans
Compensation Range: $75,000-90,000
POSaBIT Inc. is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
POSaBIT Inc. is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
