- Maintain long-term account health and relationships.
- Responsible for the renewals for the customer portfolio and for identifying obstacles to renewals, if any.
- Identify and close upgrade and expansion opportunities with existing accounts.
- Maintain engagement with customers throughout the life cycle, use metrics to analyze customer's satisfaction.
- Identifying upsell opportunities to expand product adoption.
- Consistently meet and exceed ARR targets for Renewals and Expansions.
- Demonstrate business value by delivering customer analytics and executive reporting.
- Conduct regular customer meetings with program administrators and sponsors.
- Be passionate about technology and cybersecurity, with excellent customer service and communication skills.
- Continually stay current on all company services and cybersecurity current events.
- Manage and administer customer contracts.
- Turn customers into product advocates.
- Obtain customers who are willing to participate in case studies and reference program
- Perform all other duties as required.
- 4+ years of experience working in Customer Success with enterprise level customers
- Zero trust and identity access management experience is highly preferred.
- Bachelor's degree or recognized equivalent experience.
- Experience with add on and renewal sales is required.
- Prior experience working in software as a service technology and/or cybersecurity organizations is required.
- Exceptional oral and written communication skills for internal and external engagements
- Having an organized and efficient manner in getting work done.
- Highly motivated, organized, self-starter who thrives in a fast-paced environment.
- Competitive salary, equity, and benefits package.
- Opportunities for professional growth and advancement in a fast-growing company.
- The chance to work directly with our co-founders and contribute meaningfully to shaping the company's direction.
- A collaborative and dynamic work environment with a dedicated team of professionals.
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