Senior Manager, Training - Global Customer Success

Senior Manager, Training - Global Customer Success

Stanley

Seattle, WA

About Us

Stanley, a HAVI company, is defined by Creativity, Building and Invention. We are makers of the legendary bottle and box. Driven by purpose, passion, and performance. Obsessed with making a difference and keeping our promises. Proud of our yesterday and focused on building the team of tomorrow.

Position Overview

As the Senior Manager, Training - Global Customer Success you will create a training and learning program that prepares the Stanley Global Support Services organization to work with our consumers effectively and in ways that are aligned with Stanley’s brand promise. You will own the development and upkeep of the curriculum, oversee the delivery of the trainings, and measure the impact of this program over time.

This is a hybrid role based in Seattle, WA, reporting to Stanley's Global Director, Customer Success. You will be required to travel up to 20% of the time, based on business needs.

Key Responsibilities

• Assess training and learning needs across the Stanley Global Support Services organization to identify knowledge and skill gaps, develop learning objectives, and create a curriculum for the support teams at all levels.
• Craft innovative and impactful training experiences and materials that align with our values, vision, and initiatives. Optimize the distribution of these experiences using live and asynchronous delivery methods.
• Drive flawless execution of training and learning experiences in close collaboration with our global partners that supports operational excellence and a consistent consumer and customer experience.
• Identify measures of success for each experience and the overall training and learning program. Create regular reporting to monitor program health, identify improvement opportunities, and share progress with internal and external stakeholders.
• Support a culture of continuous learning and improvement by fostering mentorship, coaching, and peer support practices.
• Manage the training calendar and budget in support of the Global Support Services organization.

Who You Are

• You have a passion for training and developing world class teams and a deep commitment to helping others achieve their full potential.
• You have a profound understanding how to drive brand engagement through training and learning programs.
• You thrive in a collaborative work environment and excel at working across a wide range of teams and geographies.
• You have experience building programs at scale, balancing global consistency and local best practices.

Education and Experience

• 7+ years of progressive work experience in learning and development.
• In-depth understanding of traditional and modern training methods (including workshops, simulations, e-learning, and coaching
• Bachelor’s degree in Human Resources, Learning and Development, Organizational Psychology or a related field
• Proven experience overseeing a training program from design to delivery, including budgetary oversite.
• Proficiency in Learning Management Systems (LMS).

Salary Range

$140,000 - $155,000 annually.

Stanley is committed to a diverse and inclusive workplace. Stanley is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who wish to request an accommodation, please reach Recruiting@pmi-worldwide.com.

The base pay range for this position is for a successful candidate within the state listed. The successful candidate’s actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience. Stanley is a total rewards company, which includes rewards beyond base salary. At Stanley, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, 14-Paid holidays, dental, vision, 401(k), and much more.

About HAVI

HAVI is a global, privately owned company that connects people with ideas, data with insights, supply with demand, restaurants with deliveries and ultimately, people with the products they love. Whether we are sourcing, storing, or delivering products, we bring unmatched category expertise and unrivaled operational excellence, combined with powerful digital analytics and insights. Founded in 1974, HAVI employs more than 10,000 people and serves customers in more than 100 countries. HAVI’s business units include Supply Chain, tms, and Stanley. Our portfolio of businesses offers best-in-class sourcing and supply chain capabilities, brand-defining marketing and promotion services and innovative consumer products. For more information, please visit HAVI.com, tmsw.com and stanley1913.com.

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