Junior Customer Success Manager - Remote

In a nutshell:

vcita is a compact, quick-smart app that keeps you fully connected to your business, whenever and wherever you are working from.

With vcita, you can track and perform all your daily tasks, from the "first hello"​ to the last invoice: charge and collect payments, invite clients to book you online, create branded invoices and quotes, send SMS appointment reminders - all in a few simple clicks, from one single app.

Founded in 2010 by a team of four, vcita set out to change the way people turn their passions into a business. Today, as a market leader in the small and medium-sized business management space, the company has grown to a team of over 200, but remains focused on the original goal. Tailored specifically for service providers, our software continues to redefine the way they interact with their clients — by driving more opportunities from the web, mobile, email, and social with ease of use designed for the average person.

Our teams are based out of Bellevue, Washington, Tampa, Florida and Tel-Aviv, Israel.

Full Description:

We are a small but mighty client success team! To match the demand for vcita, we are seeking individuals that will fit our passionate, competitive, and collaborative team atmosphere. Creating inventive solutions for our clients is ingrained in our DNA. Our most successful team members are curious about the client and the product’s capabilities.

We have a strong team-based culture as well as training and development options to make sure you have what you need to be and do your best.

Responsibilities:

• Manage and execute efficient onboarding processes for both partner and direct clients.
• Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
• Conduct one-on-one virtual meetings with clients to demonstrate vcita’s abilities as well as ensure necessary onboarding checklists are completed.
• Handle a high volume of customer meetings, with a goal of upwards of 100 meetings per month.
• Maintain ongoing technical knowledge of the product to assist customers effectively.
• Call existing clients as needed for proactive updates, scheduling, and answering questions.
• Understand, document, and communicate customer requirements and potential risks to the CSM or account management teams.
• Collaborate closely with the Sales and Support teams to ensure a smooth transition for ongoing client management.
• Travel onsite to one of our US based offices periodically. Depending on the location, this could mean weekly, once a month, or quarterly.

Benefits:

• Competitive pay and stock options
• Comprehensive health benefits package - 100% of premiums paid for health, dental, vision, life and disability
• 50% of Dependents’ premiums
• 401k with employer match
• Flexible Spending Accounts
• Work From Home setup reimbursement
• Observed holidays, generous PTO
• Generous Parental Leave plan
• Frequent team events and perks with a culture of collaboration, fun and mutual support

Disclaimer: vcita is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, faith, gender, gender identity or expression, sex, sexual orientation or stereotyping, national origin, genetics, age, ancestry, ethnicity, medical condition, pregnancy, marital status, partnership status, family or parental status, physical or mental disability military or veteran status, citizenship status, or any other status protected by applicable law.

vcita is an E-verify employer.

Requirements:

• 1-3 years of experience in customer facing, consultative, or teaching roles
• A strong curiosity around all things technical. You love finding solutions where they might not seem obvious
• A tenacious sense of ownership and self-awareness with a positive attitude, empathy, and high energy
• Excellent communication skills: utilized with our clients, as well as delivering effective feedback to your peers and management
• Ability to take initiative and adapt to evolving go forward strategies
• Appreciation for “dad jokes”
• Extra Credit:

-Experience using HubSpot, Looker, Zendesk, JIRA, HTML, and various CRM systems.

-Professional proficiency in Spanish, French, or Hebrew

vcita is a fair and transparent employer. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. The starting pay range for this role is $50,000 - $55,000.