Customer Success Manager

Responsibilities:

- Manage a portfolio of customer accounts and serve as the primary point of contact for all customer-related inquiries and issues
- Build and maintain strong relationships with customers, ensuring their satisfaction and success with our products and services
- Understand customers' business needs and goals, and provide strategic guidance and recommendations to help them achieve their objectives
- Collaborate with cross-functional teams, including Sales, Finnance and Operations
- Collect customer reviews on review websites

-Take Photos of Projects and Upload to Social Media Sites
- Analyze customer data and market trends to identify opportunities for upselling or cross-selling additional products or services
- Utilize customer relationship management (CRM) softwares to track customer interactions and manage account information
- Provide ongoing training and support to customers to maximize their utilization of our products and optimize their outcomes

Experience:

- Bachelor's degree in Business Administration, Marketing, or a related field (not required)
- Proven experience in account management or Customer Success within the financial services industry
- Strong project management skills with the ability to prioritize tasks and meet deadlines
- Ability to quickly learn new industry
- Excellent customer service skills with the ability to effectively communicate complex concepts to both technical and non-technical audiences
- Strong communication skills to communicate between the manufacturer of our products and the customer

We offer competitive compensation packages including benefits such as health insurance, retirement plans, and paid time off. Join our dynamic team and help drive our customers' success!

Note: Please do not include any contact information in the job description.

Job Type: Full-time

Pay: $55,000.00 - $69,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities
• Performance bonus

Schedule:

• Monday to Friday

Work Location: In person