Customer Service/Treatment Coordinator

Customer Service/Treatment Coordinator
Do you enjoy working with the public and being an integral part of a team? We are looking for an emotionally intelligent, hardworking team member with the ability to learn quickly! We will be happy to train and welcome the right person with a great attitude, a helpful heart, and a love of learning to the Kanning Orthodontics standard of Excellence!
NO Experience Needed:
Prior medical office or dental/orthodontic experience is a plus, but it’s certainly not required. We use OrthoFi and Tops Ortho software and welcome those with experience to apply!
Some of your duties:

• Compassionately communicate with patients to understand their needs and address any concerns they may have regarding their smile
• Clearly direct patients through next steps, minimizing confusion and scheduling accurately for future appointments
• Taking time to clearly explain treatment options presented by the doctor and assist patients in making the most informed decision about their orthodontic care
• Educating patients on all cost and financing options
• Provide comprehensive information about the benefits and advantages of our services, creating a strong value proposition
• Reviewing and organizing patient orthodontic charts for accuracy and authenticity, new patient coordination (intake evaluations, forms, insurance verification), preauthorizations
• Consistent and prompt follow-up with patients via phone call, email, or text message to answer questions and convert “pending exams” to “started treatments”.
• Consistent cross-training for optimal career growth
• Understanding and respecting patient privacy laws

Our growing practice needs a reliable and dedicated professional in this role, you will be responsible for effectively explaining the benefits of our orthodontic services to potential patients, guiding them through the treatment process, and assisting in selecting the best financial option for their orthodontic treatment.
If these sound like you please apply!

• You are comfortable with technology and open to learning new applications and software; you’ll harness the tools around you to make your job as easy or effortless as possible.
• Strong written and oral communication skills are a MUST, while being able to maintain a caring and professional demeanor.
• You can get along great with anybody, are full of energy, and people feel charged up just being around you.
• You are attentive, detail-oriented, organized, and your work reflects all of these characteristics.
• You’re known for doing what you say you’re going to do –Your reputation for honesty and integrity is legendary.
• You don’t know the meaning of “someone else’s problem” or “that’s not my job.” You’re always willing to jump in and help.
• You take pride and ownership in your work – whatever you do, you do it well.
• You are openly grateful to the people around you and see yourself as an integral part of your team’s success (because we will).
• You’re always up for learning something new and you try to master new skills quickly.
• You love to see other people happy and thriving, and you’ll do whatever you can to help them get there.

About Us
Kanning Orthodontics is a patient-centric practice focused on being a valued member of the community.It’s our desire to be an orthodontic office where people notice they are being treated remarkably. Along with great results, we want people to have a personal experience, not a clinical one.
We offer (upon eligibility)

• Healthcare and Orthodontic benefits
• 401K with company match
• P.T.O. and paid holidays
• CEU Reimbursement Uniform Allowance
• Compensatory Pay with Employee bonus
• 4.5 day work weeks

If you want a career where you can literally help improve the lives of the people in your community, this is the job for you. We value your time, so we’ll be back in touch with you very quickly.

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