Customer Service

Position would require the candidate to be a W2 employee of Donatech.
US Citizenship Required.
Work directly with Central Regional Manager to achieve the below responsibilities within an Aviation Radio Communications Maintenance Center that supports a 14 state area throughout the central area of the US.
• Support domestic ACARS, Air to Ground and Ground to Ground Radio communications efforts as related to necessary administrative functions to promote the objective of securing customer satisfaction in maintenance and project related matters.
• Utilize main system applications to create purchase order requisitions and track progress.
• Utilize main system applications to process invoices and track payment progress.
• Create timely Work Tickets as needed for maintenance and project related needs. Ensure internal and external customers coding requirements are accurately accounted for within system.
• Support Building EH&S requirement by completing monthly tasks to ensure site safety apparatus is in working order compliance.
• Assist in tracking inventory via ordering and stocking parts : bi-annual parts inventory.
• Assist and provide overall support to the department manager to complete an array of various cross functional tasks that overall establishes or increases office operational efficiency.
• Respond to internal or external customers requests (Airline Carrier Related) in timely manner to support business needs.
• Establish a proactive approach to tracking daily, weekly, or monthly requests/tasks with logging ledger. Promote and track office organization of data and hardcopy files.
Other duties may include:
• Greet customers
• Answering telephones
• Process and sorting mail
• Shipping and receiving tasks
• Prepare office correspondence, faxing, copying, filing documents, and occasional typing
• Create and maintain project folders, both electronic and paper, as dictated in office policies
• Utilize MS Office software (Excel & PowerPoint) to format reports, present data, and organize information
Required Experience:
• The ideal candidate will possess 3 or more years of administrative experience in a corporate environment.
• Experience with MS Windows Platform, MS Excel, Word, PowerPoint.
• Ability to effectively communicate (written and verbal) and routinely interact with management, internal and external customers in a professional manner.
• Must be able to work independently and to remain focused while multitasking. Demonstrate attention to detail and must be flexible to changing priorities.
• Ability to research and resolve routine and non-routine problems. Experience working in a corporate environment.