Customer Service/Sales Representative - Remote

Firefighter Insurance Services has deep roots in the fire industry. We were founded by a 3rd generation retired California firefighter and we know the Fire Family better than anyone!

Currently, we have an immediate need for a Customer Service/Sales Representative (CSR/Sales Rep). The Customer Service/Sales Representative is responsible for servicing new business and remarkets, providing prompt, accurate and courteous service to customer and carriers. The CSR/Sales Rep is also responsible for meeting individual and benchmark goals.

Typical Responsibilities:

• Handle all servicing related telephone calls and personal visits from prospects and customers pertaining to coverage, claims, new business, remarkets and additional lines of coverage in a timely manner.
• Conduct coverage reviews with customers and recommend additional lines of coverage if the need becomes apparent.
• Review all incoming mail, faxes, e-mails and voice-mails the day they are received and respond according to reasonable guidelines set by manager.
• Process all monetary transactions in accordance with agency and carrier practices and procedures.
• Work suspense list on daily basis to keep current and follow up with customers in a timely manner.
• Maintain a current knowledge of insurance coverages, exposures and their available markets.
• Maintain a current knowledge of underwriting guidelines, rating systems and processing requirements for each carrier.
• Attend educational seminars as required by Agency.

Basic Qualifications:

• Education: HS Diploma/GED (General Education Development)
• Property & Casualty License
• Life Insurance License (optional)
• 1 year of Customer Service Representative experience
• Thorough knowledge of State Insurance Laws and P&C coverage definitions
• Broad base knowledge of Insurance Agency practices and procedures

Firefighters Insurance Services is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.