Customer Services Representative/ Patient Service Representative (Psr)

Alara Healthcare, PLLC has dedicated years of experience and expertise in serving the Houston area to provide comprehensive outpatient and inpatient behavioral health and psychiatric care for adults and children in our local community. Alara Healthcare is constantly on the path to growth and new development.Who We're Seeking:we are actively seeking an experienced Customer Services Representative/ Patient Service Representative (PSR) on behalf of one of our clients. The ideal candidate will play a crucial role in advancing our mission by aligning with our core values. Both patient and employee satisfaction are paramount to us, and we prioritize them above all else. We are excited about the opportunity to bring fresh talent into our team and are eager to discover a candidate who will seamlessly fit into this role.Role and Responsibilities:

• You will be scheduling/canceling the appointments.
• Recalling patients to schedule the future appointments.
• Responding to them via email or live chat option and helping patients to connect with the provider.
• You would have to complete the patients file in the EMR system and upload the documents before their first appointment.
• You will be communicating with other team members to forward requests and resolve patients' concerns regards to any department.
• PSR will be the first interaction with the patient so it's important to have good communication skills with a better understanding.
• Behavior should be welcoming to give them the best experience with the facility.

Required Qualification:

• Have experience for US/UK based Call Centre of HealthCare facilities.
• Must have English language Fluency
• Should be aware of HIPPA.

Location: Philippine (Remote) Job Type: Full-time

Job Type: Full-time

Application Question(s):

• What are your salary expectations?

Experience:

• Customer service: 2 years (Required)

Work Location: Remote