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SalaryJob Description
Dont wait, take the next step in your career today. CK AGENCY LLC in Little Rock, Arkansas, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent CUSTOMER SERVICE and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in [INDUSTRY]? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. Youll have the opportunity to grow your knowledge and youll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.
Salary: $40000.00 per year
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Responsibilities
Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Develop new Financial Services opportunities.
Document each customer contact in eAgent.
Answer incoming phone calls on the first ring.
Return all phone messages promptly.
Provide exceptional CUSTOMER SERVICE and support.
Be outstanding at relationship building.
Schedule appointments for sales staff to meet prospective customers.
Attend training and continuing education courses.
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Must have ability to multi-task.
Professional phone etiquette.
Problem-Solving Capabilities.
No insurance experience required but must be willing to learn
Ability to identify and solve problems, think critically, and make decisions quickly.
