Customer Service/Data Entry

We are seeking a Customer Service / Data Entry representative to join our swimming pool service office team! You will be responsible for helping customers by scheduling, billing, providing product and service information, communicating with field technicians and resolving technical issues.

On the job training is provided. No experience necessary. Candidates with strong communication skills, self-starters, are familiar with Microsoft Office products and have experience with customer service is always helpful.

Multi-tasking abilities are a must!

Work Days:

Beginning of April thru end of October: Monday-Friday 7-5, every other Saturday 7-2

Beginning of November thru end of March: Monday-Friday 7-4

Simple IRA, health/dental/vision/life insurance, paid holidays, and paid time off are available.

Although not a sales position, commission can be earned on sales.

Responsibilities:

· General office tasks such as data entry and filing

· Handle client correspondence via phone and email

· Document and update customer records based on interactions

· Develop and maintain a knowledge base of the evolving products and services

· Provide information about products and services

· Troubleshoot and resolve product issues and concerns

Qualifications:

· Previous experience in customer service, sales, or other related fields

· Ability to prioritize and multitask

· Positive and professional demeanor

· Excellent written and verbal communication skills

· Knowledge of Microsoft Word and Excel

· Reliable & Punctual

Job Type: Full-time

Salary: $16.00 - $17.00/hour - Pay may depend on skills and/or qualifications

Work Remotely

• No

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person