Customer Service/Appointment Setter

Come Grow with Us!

Carolina Home Remodeling is looking for that person who is ready to turn their passion for talking with people into a career with the most awarded home remodeling company in town! We are a 20-year-old, family owned and operated home remodeling company that has serviced the Greater Charlotte Area with the highest quality, Windows, Doors and Bathroom products in the country.

Our Carolina Home Remodeling Team is the absolute best in the area and that's not because we outsell the competition (which we do) but because of the culture we have created and the values we live by. We stand behind our excellent customer service (check our google scores), a family environment with an amazing culture, team building through team work, understanding and compassion for our employees and quality products we sell and install, all while improving our customer's homes!

If you’re looking for a Career and Not just a job, come join our team at Carolina Home Remodeling!

We are looking for a talented and competitive Inside Sales Representative that thrives in a quick and growing environment. As an inside sales rep you will play a fundamental role in achieving our customer acquisition and appointment setting objectives. You must be comfortable making dozens of calls per day, working with in our customer relationship management system, qualifying prospects, communicating with customers via phone, email and sms/mms.

Qualified candidates will be provided with:

• A Hands On and Comprehensive Training Program
• Paid Training
• A Great Bonus Structure
• Paid Holidays
• Monthly Team and Company Events
• Paid Time Off
• Opportunity For Advancement
• Health and Dental Insurance
• A Career and Company That You Will Be Proud To Represent

Responsibilities

• Understand Customer Needs and Project Requirements
• Qualify and Set New Opportunities Through Inbound Leads
• Achieve Daily, Weekly and Monthly Quotas as an Individually and as a Team
• Maintain and Update the Customer Database of Prospects and Customers

Skills

• At Least 2 years of Proven Inside Sales Experience or College preferable but not mandatory
• Track Record of Over-Achieving Set Goals and/or Quota
• Strong Phone Presence and Dialing Experience
• Experience Working with LeadPerfection or similar CRM preferred but not mandatory
• Excellent Verbal and Written Communications Skills
• Strong Listening and Presentation Skills
• Ability to Multi-ask, Prioritize, and Manage Time Effectively

Salary: From $18.00 per hour plus a bi-weekly bonus of up to $800

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job paid training
• Paid time off

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training

Experience level:

• 1 year

Shift:

• 8 hour shift
• Evening shift

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person
• Office

Experience:

• Customer service: 2 years (Required)
• CRM software: 1 year (Required)
• Appointment Setting: 1 year (Required)
• Call center: 2 years (Required)

Work Location: In person