Customer Service Position

Customer Order Service Associate

McMurray Fabrics seeks a dynamic team-oriented and highly organized Customer Order Service Associate (COSA). As the McMurray Fabrics COSA, you will play a crucial role in ensuring timely and accurate processing of customer orders, maintaining customer satisfaction, and supporting the overall efficiency of our operation. You should possess excellent communication skills, a strong attention to detail, and thrive in a fast-paced environment that supports the McMurray Fabrics brand while advocating for customers.

What you will do:

- Act as a McMurray Brand Ambassador to support customer needs and drive product excellence initiatives.

- Receive and process customer orders through various channels such as email, EDI or online platforms.

- Verify customer order accuracy, ensuring all required information is captured, including product details, quantities, pricing, and shipping information.

- Communicate with customers to resolve any order discrepancies, address inquiries, and provide order updates throughout the process.

- Collaborate with internal teams, including sales, production, planning and logistics, to ensure smooth order fulfillment and timely delivery.

- Maintain accurate and up to date records of customer interaction, order details, and any special requirements or instructions.

- Develop and maintain customer centric relations.

- Partner with and act as liaison between departments and the customer to assure customer expectations are communicated and executed.

- Manage any customer complaints.

- Assure customer expected deadlines and communicate when the deadlines need to be adjusted.

Required Skills/Abilities:

- Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and colleagues.

- Strong organization and time management skills, with the ability to multitask and prioritize workload deadlines.

- Attention to detail and high level of accuracy in processing customer orders and maintaining records.

- Proactive problem-solving skills, with the ability to think critically and make sound decisions in resolving customer issues.

- Proficient computer skills, including experience with order management systems, ERP software and Microsoft Office Suite.

- Ability to work independently as well as part of a team, collaborating with colleagues to achieve common goals.

Qualifications:

AAS in business management or equivalent is preferred. Three (3) to five (5) years’ experience in Customer Service or a closely related field, preferably in a manufacturing setting, is required.

McMurray Fabrics offers a competitive wage, bonus opportunities, great benefits, a pleasant work environment, and opportunities for learning and growing.

McMurray fabrics is a drug and violence free workplace and conducts drug and criminal background screenings on its prospective applicants prior to employment.

Benefits include:

Health, dental, vision, and life insurance, paid time off, parental leave, 401(k) with match, referral incentive program, tuition reimbursement, and an employee assistance program.

Supplemental pay types:

Bonus pay

Job Type: Full-time

Pay: $18.37 - $21.47 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Relocate:

• Aberdeen, NC 28315: Relocate before starting work (Required)

Work Location: In person