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Form of workCandidates MUST be based in Northeast Ohio to be considered!
JOB TITLE: Customer Service Representative
JOB SUMMARY:
The purpose of this position is to provide stellar customer support in a positive manner.
WHY P.K. WADSWORTH?
We are a 4th generation family-operated HVAC & plumbing company best-in-class service, quality work, and customized solutions to homeowners in the Northeast Ohio area. We stay busy all year round! We offer great pay & a full benefits package. We very rarely have openings as our team members stay with us long-term. Ready to rock & roll? Sound like this could be a fit for you or someone you know? Let's talk!
SALARY: $16 - $18 per hour
KEY AREAS OF RESPONSIBILITY:
- Provide a first impression that radiates that our company is extremely competent and capable of managing the caller’s challenges.
- Engage in outbound and inbound calling to best keep the schedule full for the technicians
- Provide consistency to customers while utilizing the company best practices scripting
- Efficiently schedule the client based on company guidelines
- Accurately record information from the call
- Collaborate with management teams to stay updated on new products, services, and policies
- All other duties as assigned.
QUALIFICATIONS:
- Ability to succeed in a fast-paced work environment
- Customer service experience (1 year required)
- Phone etiquette experience (1 year required)
- Call center experience
- Microsoft Office experience
- Data Entry skills
- Above average communication skills
- Be able to accept constructive criticism and open to continuous improvement and skill development
- HVAC/Plumbing experience (helpful, not required)
- Dispatching experience (helpful, not required)
- Dependable
- Ability to work well in a close team environment
BENEFITS
- 401(k) with company match
- Dental & Vision insurance
- Health insurance
- Paid time off
- Paid training
- Health insurance
