Customer Service

Job description

Customer Service

Amazing Office Schedule!

Monday-Thursday 7:30am-5pm Friday 8am-noon: No weekends!

Summit Products is seeking a talented Customer Service Specialist to join our team. You'll play an essential role in ensuring our customers receive prompt, professional service. This may involve answering calls, responding to emails, and addressing customer concerns. To excel in this role, you'll need exceptional communication skills, empathy, patience, and problem-solving ability. You'll also be responsible for maintaining accurate customer records and offering management feedback on customer concerns and trends.

The ideal candidate will possess:

Excellent communication skills

Problem-solving abilities

Strong listening skills

Ability to handle pressure

Understanding of company products and services

Time management skills

Flexibility and adaptability

Conflict resolution skills

Responsibilities:

Manage incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Qualifications:

Proven customer support experience or experience as a Client Service Representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High School/Degree Education

Job Type: Full-time

Salary: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Experience:

• Customer service: 2 years (Required)
• CRM software: 2 years (Required)

Ability to Commute:

• Altoona, IA 50009 (Preferred)

Ability to Relocate:

• Altoona, IA 50009: Relocate before starting work (Required)

Work Location: In person