Customer Service Rep I

Are you looking for more?
At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.
As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.
What we need:
Mohawk is looking for a Customer Service Representative I who can do more for Mohawk by establishing and maintaining positive business relationships and providing a high level of service and support.
Our Customer Experience team is relentlessly focused on providing exceptional service that inspires customer loyalty and strengthens our position as the world’s leading flooring manufacturer. We’re looking for people who thrive on connection and collaboration to join us in taking Customer Experience to the next level.

What you’ll do:

• Enter sales orders and order changes including price quotations, preparation and follow-up on purchase orders, and confirmation of shipment dates.
• Examine records and communicate verbally and in writing with customers and other employees to obtain facts needed to resolve complaints.
• Expedite orders through production or shipping.
• Maintain purchase order files.
• Communicate with production control staff regarding order status and scheduled shipment dates.
• Respond to customer needs and demonstrate teamwork to ensure achievement of goals.

What you have:

• High School Diploma or GED equivalency required. Some college in business-related field or CCSS (Certified Customer Service Specialist) preferred
• Basic computer skills in word-processing and spreadsheet applications, including Microsoft Word and Excel AS400 and Inet
• Good voice quality that is conversational and professional.
• Accurate typing ability (minimum 45 wpm) and data entry skills
• Office experience required, in a Customer Service environment preferred.

What you’re good at:

• Communicating effectively with a wide range of individuals including members of management and other internal and external business contacts
• Using interpersonal communication skills to reduce tension and diffuse conflict
• Solving problems, staying organized, and effectively managing your time in a fast-paced environment
• Building strong relationships and working collaboratively to achieve results.
• Adapting to changing situations, circumstances and audiences

What else?

• Must be available to work rotating shifts.
• We’re located in a pretty great spot – check out this video to see what we mean

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant

• Enter sales orders and order changes including price quotations, preparation and follow-up on purchase orders, and confirmation of shipment dates.
• Examine records and communicate verbally and in writing with customers and other employees to obtain facts needed to resolve complaints.
• Expedite orders through production or shipping.
• Maintain purchase order files.
• Communicate with production control staff regarding order status and scheduled shipment dates.
• Respond to customer needs and demonstrate teamwork to ensure achievement of goals