Customer Service

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers via direct and indirect customer inquiries. This is a great opportunity for someone who enjoys interacting with people and has a passion for delivering excellent Customer Service. The position requires a thorough knowledge of the bank’s services.

• 1. Customer Service

a. Answer customer inquiries (telephone and walk-ins)

b. Serve as a resource for the new account personnel

c. Conduct account research.

• 2. Product Knowledge.

a. Understand and know how the system handles checking and savings accounts.

b. Have an understanding of the Bank’s products.

• 3. Outgoing Wire Transfers (Input or Verify) (Back-up)
• 4. Incoming Wire Processing (Back-up)
• 5. Debit Cards. (Fraud processing)

a. Serve as main point of reference for ATM and Debit Card fraud questions.

b. Review Case Tracker Reports and resolve outstanding issues

• 6. ACH file processing

a. Serve as processor for selected ACH customers

b. Serve as back-up processor for other ACH customers

• 7. Daily Processing (In rotation)

a. Receive daily cash letters into the bank and process as needed.

b. Oversee processing of morning notices for mailing or distribution.

c. Process daily return item files and send to Fed or receive from Fed.

d. Balance various files from branches prior to End of Day processing.

e. Fix any problems with the above batches.

f. Perform End of Day processing steps per checklist.

g. Send out daily cash letter to the Federal Reserve.

• 8. Correspondence / Research

a. Answer requests for credit references

• 9. Process Returned Mail
• 10. Federal Reserve Adjustments
• 11. Business Online – serve as backup resource
• 12. Serve as a Backup for Customer Service II, III, IV and V.

If you are passionate about providing exceptional Customer Service and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to Relocate:

• Ellettsville, IN 47429: Relocate before starting work (Required)

Work Location: In person