Customer Service / Tax Preparation Representative - Seasonal, Remote (Bilingual: Spanish / English)

Job Title:
Customer Service / Tax Preparation Representative - Seasonal, Remote (Bilingual: Spanish / English)
Job Description
JOB DESCRIPTION
The Customer Service / Tax Preparation Representative - Seasonal, Remote (Bilingual: Spanish / English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides Customer Service support and resolution of routine problems and questions regarding client's products and/or services.
REIMAGINE YOUR CAREER
Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Customer Service Representative - Seasonal position at Concentrix + Webhelp is just the right place for you!
As a remote Customer Service / Tax Preparation Representative - Seasonal (Bilingual: Spanish / English), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as our "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. And due to continued growth, we're looking for more talented people to join our purpose, people as passionate about providing exceptional Customer Service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix + Webhelp, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service / Tax Preparation Representative - Seasonal (Bilingual: Spanish / English) working from home, you will:

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Help customers prepare their tax returns
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Tax Preparation Representative - Seasonal (Bilingual: Spanish / English) (Remote) role include:

• Must reside in Jackson, Mississippi or Montgomery, Alabama (we are only hiring in these cities)
• The ability to speak fluent Spanish and English
• Recent tax experience
• 1+ year of Customer Service experience
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Strong computer navigation skills and PC knowledge
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• A desktop or laptop to complete PC and internet testing during the application process
  • A work computer will be provided after the first day of training is complete
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

WHAT'S IN IT FOR YOU
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their "employer of choice."
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
• English
• Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.