Customer Service Supervisor # 5345

Job Title: Customer Service Supervisor
Location: Field
Department: Store Operations
FLSA: Non-Exempt

Job Summary: The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in Customer Service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer.
Principal Duties:
1. Ensure exceptional Customer Service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner.
2. Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same.
3. Provide direction, motivation, and coaching for associates during the shift.
4. Ensure the 24/7 execution of all Customer Service programs and processes.
5. Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable.
6. Complete cash and lottery processes.
7. Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders.
8. Check in vendors.
9. Recognize associates and celebrate accomplishments.

Essential Functions:
1. Ability to work well individually as well as in a team environment
2. Excellent oral and written communication skills
3. Excellent Customer Service skills
4. Ability to work with little or no supervision
5. Excellent relationship building and leadership skills
6. Detail oriented and excellent organizational skills
7. Good analytical, critical thinking and problem solving skills
8. Proven self-starter with demonstrated ability to make decisions
9. Flexible availability which may include all shifts, weekends, and holidays, based on business needs
10. Ability to learn and utilize the store’s technology
{W0010304.1}Preceding job description has been designed to indicate the general nature and level of work performed by
associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all
duties, responsibilities and qualifications required of associates assigned to this job.
11. Must have reliable transportation
12. Must be at least 18 years old to be considered for this role
13. Ability to direct others and prioritize tasks

Job Type: Full-time

Pay: $18.90 - $23.60 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Punta Gorda, FL 33950: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person