Airline Customer Service Supervisor

Are you looking for a fun and exciting career?

Can you work a flexible schedule that includes weekends/holidays?

Do you have leadership skills?

Do you want free flights?

If you answered yes, then we want to talk to you!

SUMMARY
The Customer Service Supervisor performs the task of overseeing Customer Service activities to include, but not limited to, Ticket Counter Operations, Gate Processing, Aircraft Cleaning, Security, other Customer Service activities. The Customer Service Supervisor will work directly with the station management to ensure all processes and procedures are being followed to ensure a safe and on-time operation.

ESSENTIAL DUTIES AND FUNCTIONS

• Perform the tasks assigned as defined in the Summary section.
• Must be people-oriented, highly motivated, with a positive and friendly attitude.
• Lead initiatives to achieve on-time performance goals.
• Enforce safety and security measures and monitor safety sensitive zones.
• Respond to irregular operations as needed.
• Must be willing to work flexible hours as dictated by flight schedules including mornings, evenings, weekends, and holidays.
• Coach and develop Customer Service agents to reach and exceed expected performance level.
• Promote safety and compliance with all regulatory, company, and airline requirements.
• Be knowledgeable of key base and department metrics and performance indicators and the department’s performance relative to them.
• Conduct delay investigations and perform line checks.
• Complete other duties as assigned.

QUALIFICATIONS
To fulfill this position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily, partly through strong and efficient time management capabilities. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE

• A high school diploma or equivalent; some college preferred.
• One year or more in the role of the supervisor or manager.
• One year or more experience in the aviation field, preferably in ground handling.

COMMUNICATION SKILLS
Excellent verbal, written, and interpersonal skills and the ability to communicate with other management, employees, vendors, and associate companies is a must.

LANGUAGE SKILLS
Fluency in spoken and written English is required.

COMPUTER SKILLS
Basic computer skills and knowledge of general computer equipment.

GENERAL

• Must be 18 years of age or older.
• Must have a valid driver’s license.
• Must be able to qualify to operate airline support equipment.
• Must have authorization to work in the United States as defined by the Immigration Reform and Control Act of 1986.
• Must be able to qualify for all TSA security clearance requirements
• Must be able to pass a pre-employment drug screening.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee must be able to carry 50 pound suitcase from the floor to a height sufficient to place them in baggage carts and onto loading equipment, and carry a 50 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, climbing, balancing, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time in aircraft cargo holds and baggage bins. The employee must have sufficient hearing and vision and ability to safely perform the essential functions of the position.

WORK ENVIRONMENT
The work environment is at an airport, both indoors and outdoors. It is possible that the employee may encounter extreme weather conditions and temperature ranges. Reasonable accommodations may be made to enable individuals to perform the essential functions.

BENEFITS

• Contracted Airline Flight Benefits
• Employee plus One receive benefits
• Free Bags
• Free Allegiant Flights (Unlimited)
• Flexible Hours
• Competitive Wages
• Medical, Dental, Vision, Life and STD benefits
• Accrued PTO after completion of 90 days
• 401K Plan

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Free parking
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Ability to Relocate:

• Fort Walton Beach, FL: Relocate before starting work (Required)

Work Location: In person