Customer Service Specialist

Are you passionate about delivering outstanding Customer Service? Do you have an eye for

detail and a drive to learn? Harvey Industries, a dynamic woodworking business, is seeking a

highly motivated and skilled Customer Service Representative to join our team.

Key Responsibilities:

● Provide exceptional Customer Service by addressing inquiries and resolving issues with

empathy and understanding.

● Develop in-depth knowledge of our woodworking products and machinery to effectively

assist customers.

● Demonstrate excellent interpersonal skills in all customer interactions.

● Show adaptability and flexibility in a dynamic work environment.

● Collaborate with team members to improve Customer Service strategies and processes.

● Respond to customer emails and answer phone calls in a highly professional and

courteous manner. Ensure clear, concise, and positive communication at all times.

● Address customer inquiries promptly, providing accurate and comprehensive information

about our products and services.

● Assist customers with technical-related issues regarding our products, guiding them

through troubleshooting steps and providing clear, easy-to-understand solutions.

● Develop and maintain in-depth knowledge of our product range, features, and

specifications to effectively inform and advise customers.

● Assist customers with order placement, modifications, tracking, and any post-purchase

queries.

Requirements:

● Proven Customer Service experience with a track record of going above and beyond for

customers.

● Detail-oriented with a commitment to accuracy and thoroughness.

● Strong motivation to learn about our products, services, and the woodworking industry.

● Excellent communication skills, both verbal and written.

● Ability to build rapport and maintain positive relationships with customers.

● A flexible approach to work, with the ability to adapt to changing business needs.

● A passion for helping and a natural empathy towards customers' needs and concerns.

Job Type: Full-time

Pay: $18.86 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Experience:

• Customer Support: 5 years (Required)

Work Location: In person