Customer Service Specialist (Open To Remote)

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill's food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.
Job Purpose and Impact
The Customer Service Specialist will administer customer facing order management activities. In this role, you will use your understanding of Customer Service practices and procedures to execute well established Customer Service activities for middle and high service level customers. You will contribute to an increased level of transparency, communication and responsiveness with the company's customers.
Key Accountabilities

• Receive and process moderately complex to complex customer orders across multiple platforms following standard procedures.
• Receive and process moderately complex to complex change requests following defined policies and procedures.
• Explain information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
• Process moderately complex to complex document requests from customers and confirm final shipping and quality documentation and specifications to customer.
• Escalate complex issues that are not commonly defined or known to higher level staff.
• Proactively identify risks and opportunities to improve the order management processes.
• Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.

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Job Information

• Relocation assistance will not be provided for this position
• This position is open at all CSSTNA locations: Wayzata, MN - Dayton, OH - Minneapolis, MN - Wahpeton, ND - Cedar Rapids, Iowa - Fort Dodge, IA - Eddyville, IA - Hammond, IN - Blair, NE - Memphis, TN.

Qualifications
MINMUM QUALIFICATIONS

• Bachelor's degree in a related field or equivalent experience
• Minimum of two years of related work experience

PREFERRED QUALIFICATIONS

• Customer service or order management experience
• Working experience with SAP
• Experience with AS400
• Leadership background
• Experience with Salesforce

Equal Opportunity Employer, including Disability/Vet