Customer Service Specialist At East Indy Apartment Community

Busy Indianapolis Senior Apartment community is looking for a upbeat, positive person that thrives in a fast paced environment and loves to help people.

Why join Elevation Property Management?

We envision a world where anyone, anywhere, can transform their lives by accessing safe, clean, and affordable multifamily and senior housing. Our culture is defined by our mission and guided by our sustainable values. Our people shape the uniqueness of our culture, so we look to invest in top talent in effort to sustain our high performing culture to continue elevating people, properties, and communities. If you are a looking to transform the lives of people and communities, we want you to join our team.

Position Summary:

The Customer Service/Front Desk Receptionist position involves managing residents and visitors and taking telephone messages and calls in a professional and efficient manner; in addition to this the receptionist must perform various clerical duties which support the presentation and operation of the property.

As part of Elevation Property Management, LLC, the receptionist is responsible for assisting residents in a smooth and efficient manner to adhere to all protocols in line with our organizational goals, strategy, and values.

Job Responsibilities:

• Answer telephones, screening and directing calls, taking and relaying messages while providing excellent Customer Service to visitors and residents.
• Provide information to callers, greeting persons entering the property and directing individuals to correct destination.
• Ensure knowledge of personnel whereabouts and maintaining exact and complete sign-out/sign-in procedures for visitors and on-site staff.
• Greet residents and guests, deal with inquiries or requests from the residents and visitors.
• Provide general clerical and administrative support to the staff of the property.
• Receive and sort out e-mail, mail and deliveries.
• Ensure that common areas in lobby and office are equipped with required office supplies as appropriate.
• Maintain lobby and common areas clean.
• Input resident work orders into property management software for maintenance follow-up.
• Follows up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
• Schedule leasing tours.
• Responds quickly and courteously to resident and client/owner concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Enter invoices and bills into the system.
• Performs other duties as assigned or as necessary.

Organizational Responsibilities:

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to property operations and reporting violations or infractions to appropriate individual(s)
• Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s)
• Identifies areas for improvement and offers suggestions to improve the efficiency, productivity, and profitability of the property
• Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events and accessing, other information sources

Knowledge, Skills, & Abilities:

• Must be kind, service oriented, discipline, and a leader
• Great attention to detail.
• Should be honest, respectful, and trustworthy.
• Should be flexible and possess cultural awareness.
• Must be self-motivated, flexible and a team player.
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell, and explain apartment features, and answer questions about the property's operation.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
• Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions.
• Innovative and solutions-oriented thinker with great organizational skills.
• Demonstrated ability to read, write, and communicate effectively.

Education and Qualifications:

Required:

Minimum 1 year of previous leasing or property management experience in affordable housing

Minimum 1 year experience with in person Customer Service

Knowledge of tenant and fair housing laws

Demonstrated ability to read, write, and communicate effectively

Demonstrated proficiency in word processing, property management applications (preferably One Site)

Excellent Customer Service skills and friendly disposition

Knowledge of clerical and administrative procedures.

Preferred:

Bilingual – Spanish

Previous experience working in independent senior housing

Company Benefits

· 11 Paid Holidays

· 15 Personal Days

· National Healthcare, Dental, and Vision plans

· Company Provided Life Insurance plan, Short Term and Long Term Disability

· 401(k) plan

Working Conditions

Front Desk Clerks will work in an office environment, but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Physical Demands:

• Team member must be able to physically access all exterior and interior parts of the property and amenities.
• Team member must be able to push, pull, lift, carry, or maneuver weights of up to ten (10) pounds independently.

EEO Statement:

Elevation Property Management is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Elevation Property Management is an equal opportunity employer and, as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state, or local laws.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Property Staff will follow any other instructions, and perform any other related duties, as assigned by their supervisor.