Customer Service Specialist

The HT Group is partnering with a community recreation center in the Wells Branch area to find an enthusiastic, self-motivated, and friendly Recreation Center Customer Service Specialist to help guests. This team member will be in a forward-facing customer support role for recreation center members and residents of the area. We are looking for an upbeat, energetic individual who has amazing communication skills and a customer-oriented mindset.

Pay: $19/hr

Position: Contract to Hire

Location: North Austin, TX

3 Days during the week from 1PM-9PM and an 8 hour shift on Saturday and Sunday

Responsibilities:

• Manage all aspects of the front desk at Recreation Center
• Greet and check-in customers, receive and direct incoming calls, and sign out and track equipment utilized daily
• Oversee the content development and distribution of the Recreation/Community Guides
• Collaborate with other department personnel to support their marketing and advertisement needs
• Set up water accounts for residents and collect payments
• Correspond with vendors as service issues arise
• Explain use of materials and equipment to enforce rules and regulations to ensure safety
• Monitor activities in gym, open recreation area, locker rooms, etc.
• Conduct calendar management and assist sponsored events as needed
• Close and lock up Recreation Center at the end of the day
• Responsible for weekly bank deposits

Qualifications:

• High School Diploma or GED required
• Previous customer service and/or call center experience
• Represent the District in a positive and professional manner
• Excellent communication and customer service skills
• Must enjoy interacting with vendors, contractors, and district visitors
• Highly attentive to detail and trustworthy