AddressGENERAL SUMMARY:
The Clinical Navigation Team consists of Nurse Navigators-Oncology and Patient Access Coordinators. Nurse Navigators-Oncology are nurses with oncology-specific clinical knowledge who offer individualized assistance to patients, families, and caregivers to help overcome healthcare system barriers across the continuum of care. Patient Access Coordinators are administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service. The Clinical Navigation Team Collaborates with other health care team members including physicians, nurses, advanced practice providers, social workers, financial counselors, community health workers, patient access coordinators, and ancillary and other support staff, and referring physicians to create a high quality, efficient, safe, and exceptional patient experience. The Nurse Navigator-Oncology directly reports to the HFCI Manager-Clinical Navigation or Supervisor-Clinical Navigation.
EDUCATION/EXPERIENCE REQUIRED:
- Graduate from an accredited school of nursing required. Bachelor Degree preferred.
- Two (2) years of nursing experience required.
- Oncology experience preferred.
- Outpatient/ambulatory experience preferred.
- Maintains and demonstrates current clinical knowledge in area of specialty.
- Strong organizational, leadership, listening, critical thinking, problem solving, and interpersonal skills.
- Strong communication skills, written and verbal. Ability to prioritize and reprioritize quickly. Ability to develop collaborative relationships both internally and externally.
- Ability to work in teams and in a self-directed, autonomous manner.
- Able to delegate and coordinate efforts of the team/co-workers.
- Compassionate and empathetic. Understands pathophysiology of cancer, multimodality treatment planning, goals of care, symptom management, quality of life, and evidence-based practice guidelines Demonstrates excellent coaching and mentoring skills.
- Takes necessary actions to develop and maintain personal job.
- Competencies/expertise and to improve performance on an ongoing basis; keeps current regarding medical and technological trends in healthcare overall and/or specialty/service line best practices, as well as a working knowledge of insurance rules and community resources.
- Computer skills and knowledge of Windows, Outlook and electronic medical record.
CERTIFICATIONS/LICENSURES REQUIRED:
- Current licensure by the Michigan State Board of Nursing as a Registered Nurse.
- Certification as an Oncology Certified Nurse (OCN®), Advanced Oncology Certified Nurse (AOCN®), Advanced Oncology Certified Nurse Practitioner (AOCNP®), or Advanced Oncology Certified Nurse Specialist (AOCNS®) at time of hire, or within three (3) years after hire date.
- NOTE: The Nurse Navigators-Oncology already employed by HFHS oncology services have three (3) years to complete certification after entry into this job.
