Customer Service Specialist

Manufacturing company needing an exceptional Customer Service professional to perform high quality customer care to their customer base.

Responsibilities:

· Processes inbound sales calls and purchase orders received via email, phone, or fax.

· Informs customers of unit prices, shipping dates, anticipated delays, and any additional information required by customer via a sales acknowledgment.

· Enters and approves sales orders from customer purchase orders.

· Recommends type of packaging or labeling needed on orders.

· Reviews documents to ensure completeness and accuracy prior to data entry.

· Participates in quality Management System issues relating to the sales function.

· Partners with customers to address their project needs and assist in finding solutions.

· Understands and supports sales policies and procedures to provide effective Customer Service.

· Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Qualifications:

· 2 – 5 years related experience.

· PowerPoint and Excel expertise.

· Excellent verbal and written communication skills.

· Proficient in MS Office, and other office software applications Professional appearance and demeanor.

· Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow.

· Ability to work independently and as a member of various teams and committees.

Excellent benefit package

Apply TODAY!