Customer Service Cce Specialist

Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Here's what we have to offer:

• Competitive Pay
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).
• Check us out: A Day in the Life of the Building of the Future - https://youtu.be/pdZMNrDJviY]

• Check us Out: A Day in a Life at Johnson Controls

Plant Operations https://youtu.be/cjZpE51xySY
Engineering https://youtu.be/ZtUwSd41LgM
Digital https://youtu.be/arfhvcRzSr4
What you will do
Ensures high level support for all CCE customers. CCE Support Specialists will address York's most prominent customers' daily needs to provide top-of-the-line service for the most significant revenue drivers. Helping drive best in the industry service, this position is fully responsible for the complete satisfaction of all York CCE Dealers.
How you will do it:

• Support sales channel by efficiently and effectively resolving all CCE Dealer concerns.
• Build a strong business relationship with all CCE Dealers.
• Create permanent processes that ensure York is easy to do business with for CCE Dealers.
• Find solutions to unresolved issues including but not limited to, pricing, quality, warranty, accounts payable, credit and marketing.
• Continuous communication with the Warranty Department, Technical Support, Credit Department, Store Management, Sales Management and Account Managers is required.
• Record all customer interactions utilizing approved CRM tool.
• Work with Sales Management to organize and coordinate Dealer Advisory Councils (DAC) assisting with meeting set-up, attendance, and agenda topics.
• Support the specification and development of new products & accessories based on customer needs, in line with JCI's overall product strategy.
• Establish and maintain key relationships with internal and external customers to enhance the ability to quickly resolve ongoing CCE Dealer concerns.
• Identify ways to foresee future problems to quickly eliminate the potential for dissatisfaction.

What we look for

• Strong Service and Support temperament.
• Bachelor's degree in business, or comparable service experience.
• Minimum 1-2 years' sales, preferably within a manufacturing environment.
• Outstanding organizational skills.
• Robust business and management skills.
• Proficiency in managing multi-task projects.
• Excellent interpersonal skills.

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.