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Form of work
SalaryBe part of a team that turns every customer interaction into a positive experience!
Description
Job Opportunity: Customer Service Specialist
Join the Wallen Garage Doors Service Excellence Team!
Location: Hampton Roads, VA or Remote
Job Type: Full-time or Part-time Available
Salary Range: $15-$25 per hour (based on experience)
About Wallen Garage Doors:
As a leading provider of top-notch garage door services, we're on a mission to deliver exceptional experiences to our valued customers. If you're passionate about customer satisfaction and ready to be part of a team that values excellence, we want you!
Position Overview:
As a Customer Service Specialist with Wallen Garage Doors, you'll be the friendly voice and helping hand that our customers and technicians rely on. Join our Service Excellence Team and contribute to creating positive and memorable experiences for our team and everyone we serve.
Responsibilities:
Engage with customers via phone and email, providing assistance and answering inquiries.
Ensure a seamless customer experience from initial contact to job completion.
Collaborate with other departments to address customer needs effectively.
Maintain accurate customer records and documentation.
️ Routing and dispatching technicians to locations according to predetermined schedules, customer requests or immediate needs.
Qualifications:
Proven experience in Customer Service or a related field.
️ Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Proficient computer skills for accurate record-keeping.
Customer-focused mindset with a passion for exceeding expectations.
Benefits:
Competitive salary with growth opportunities.
Ongoing training to enhance your Customer Service skills.
Performance bonuses for outstanding service.
Opportunities for career advancement within our expanding company.
- ️ Paid time off and holidays.
How to Apply:
Ready to embark on a rewarding journey with Wallen Garage Doors? Apply online today.
Wallen Garage Doors is an equal opportunity employer. We encourage applicants from all backgrounds to apply.
Salary
$15 - $25 per hour
