Customer Service Specialist

Company Overview:

Vivet Inc has a portfolio of luxury furniture brands; A.R.T., Caracole, Jonathan Charles, and Rowe Furniture. The company is based in High Point & Greensboro NC. Markor International is a partner.

Job Summary:

This position is responsible for managing the life cycle of customer orders from order entry to shipment and problem-solving.

Duties and Responsibilities:

• Enter customer orders in SAP.
• Maintain customer order changes in SAP.
• Communicate with factories to size direct container orders.
• Communicate with customers by phone/email.
• Maintain contact with customers by phone/email regarding order status, product questions, pricing, stock availability, etc.
• Provide sales support to Brand Ambassadors (Sales Reps) and customers.
• Contact third-party logistics service regarding order status and inventory questions.
• Resolve complaints concerning billing or services rendered, referring complaints of service failures to designated departments for investigation.

Qualifications:

• High school diploma or GED required.
• Proven Customer Service-related experience.
• SAP experience preferred.
• Furniture industry experience a plus
• Must be proficient in Microsoft Office programs: Outlook, Excel, and Word
• Excellent communication and team skills
• Data entry accuracy is essential.
• Ability to quickly comprehend new information.
• Attention to detail.
• Self-motivated

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work setting:

• In-person

Ability to Relocate:

• Greensboro, NC 27409: Relocate before starting work (Required)

Work Location: In person