Customer Service Specialist

The mission of NTCA is working on behalf of small broadband providers who are working on behalf of rural America.
Our vision is to build a better broadband future for rural America.
NTCA-The Rural Broadband Association is looking for a skilled Customer Service Specialist to join our outstanding Benefits Resource team. Our Customer Service team responds to and provides resolution to inquiries about all NTCA's benefit programs.
What will you do?

• Respond to telephone and email inquiries regarding NTCA Benefit Plans and eligibility requirements.
• Answer plan-specific questions from participants and member company HR representatives.
• Work with internal operation units to resolve complex inquiries and provide accurate information to benefit plan participants and NTCA member companies.
• Maintain knowledge of benefit program specifications, plan rules and regulations
• Contribute to team efforts using plan resources, communication procedures and policies.

To perform the job successfully, a candidate should have the following qualifications:

• Exceptional Customer Service skills
• Advanced verbal and written communication skills
• Robust problem solving and analytical skills.
• Ability to research and analyze information to determine appropriate responses to complex questions.
• Effectively and professionally communicate technical and complex information.
• Accurately record information into internal inquiry system
• Balance competing demands for time and prioritize workload to meet strict deadlines.
• High level of comfort accessing data from web-based and other database applications
• Knowledge of employee benefits is preferred but not required.
• Must be available to work multiple work schedules, Monday thru Friday between the hours of 9:00 am to 7:00 pm

Why work with us?
NTCA offers a competitive compensation and benefits package that is designed to support employees’ health and wellness, financial planning, work life balance, and protection from the unexpected. We understand your desire to continue to grow in the role; we are known for providing high quality services, excellent staff training and opportunities for advancement within the organization. NTCA’s work culture supports our core values of respect, collaboration, communication, innovation and creating a superior Customer Service experience.
Our compensation and benefits package includes:

• Competitive compensation program including regular performance feedback and coaching
• 401(k) and pension retirement programs
• Health insurance: medical, dental, vision, pharmacy benefits
• Company sponsored life insurance.
• Short- and long-term disability
• Generous paid time off and paid holidays
• Corporate volunteering and community service opportunities
• Comprehensive wellness program
• Corporate volunteering and community service opportunities
• Opportunity for hybrid work schedule upon successful completion of the training and probationary period.
• Convenient office location in beautiful Biltmore Park area of Asheville with plenty of shopping and dining options as well as walking/running trails.

If you are ready to pursue a rewarding career that impacts the lives of people and communities across rural American, apply today.
NTCA is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Wellness program, Disability insurance, Health insurance, Dental insurance, 401(k), Paid time off, Vision insurance, Opportunities for advancement, Life insurance