Customer Service Scheduler

Bergstrom of Green Bay

• Determine requirements by working with guests via the phone, email and chat-to-text
• Answer inquiries by clarifying desired information, researching, location and providing information
• Answer incoming phone calls in a prompt, polite, professional manner
• Fulfill requests by clarifying desired information, scheduling appointments and forwarding on requests
• Sell additional services by recognizing opportunities for scheduled maintenance package
• Refer guest complaints to appropriate dealership team member as necessary for resolution
• Maintain guest information database by entering and updating guest information
  
  Schedule: Monday-Friday, shifts vary 7:00 am to 5:00 pm; 100% in office - no remote work available. 
  Pay of $17.00/hour plus a monthly performance bonus.
  

• Upbeat and positive personality
• Active listening skills
• Ability to provide excellent guest service
• Strong communication skills
• Ability to build relationships with team members and guests
  

• Competitive compensation!
• Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members) 
• Two weeks of PTO upon start date (for FT team members) 
• Discounts on vehicles, service, and parts
• 401(k) with company match for FT team members
• Paid Holidays (for FT team members) 
• Wellness Program
• Free Team Member Clinic 
• Free Health Coach
• Employee Assistance Program
• Employee Referral Program
• Training and opportunities for career growth and advancement
  

• Wisconsin’s largest automotive group and is a top 50 automotive dealer in the US
• Established in 1982 in Neenah WI
• 2,300+ team members working in Green Bay, Kaukauna, Appleton, Manitowoc, Neenah, Oshkosh, Madison, and Middleton
• 39 dealerships representing 36 brands
• Consistently recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United States 
• Received Glassdoor's "Best Places to Work" award 
• Recognized by the Better Business Bureau and Time Magazine
• We are committed to giving back to our communities by supporting local organizations including Make-a-Wish, United Way, and Breast Cancer Research at the Medical College of Wisconsin

Drive your career forward today! APPLY NOW!

Bergstrom Automotive is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.