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SalaryFast track your Career while working from the comfort and convenience of your home.
TSD Global is accepting applications for Work From Home Call Center Representatives.
The work is exciting - and we make it fun! You will be continuing subscriptions and trials to existing customers all from the comfort of your home!
We also have a reimbursement campaign for certain qualifying purchases and/or costs incurred by internet service changes plus a monthly stipend incurred by internet services and other utilities.
We offer:
- Competitive hourly wages and up to an additional $170 + per week in weekly commission opportunities
- Two base hourly pay raises during the first year of employment
- Weekly Pay
- Limited Full-Time Opportunities Available
- Will start at 28 hours/week for Part Time
- Opportunities to get more hours and work Full time.
- 100% Paid Virtual Training. No on-site Training is needed!
- Advancement opportunities in virtual leadership, training, quality, and workforce management roles
- No Cold Calling
- 401k Plan / 100% match
- Medical, Dental, and Vision Insurance after only 90 days for Full Time
- Free Satellite Radio service perks
- Up to $50 Equipment reimbursement and up to $22 monthly internet stipend for those who qualify
Specific Job Responsibilities
- Contact existing customers on behalf of SiriusXM Satellite Radio.
- Upgrade or resubscribe their services utilizing state-of-the-art technology and client relationship management systems
- Deliver sales (number of contacts, number of leads/conversions/sales, etc) results that meet client performance objectives.
- Deliver productivity results (contacts/hour, sales per hour, accuracy) that meet client performance objectives.
- Adhere to standard contact procedures and attempt to build relationships, build support for client products and services, and overcome prospect objections.
- Adhere to operational processes, PCI compliance, client standards, and program standards.
Requirements:
- Must be a North Carolina Resident
- Private and secure workspace at home free from background noise or distractions
- Sales, Call Center, Upselling, Retail Sales, or Customer Service Experience are highly preferred
- Professional vocabulary
- Excellent communication skills both oral and written
- Assertive, quick thinking
- Excellent schedule adherence and attendance
- Prior work-from-home call center experience is a plus!
- Good computer skills
Technical Requirements:
- Must provide your own Computer or Laptop
- Internet Connection - Direct wired connection: Minimum of 25 Mbps download and 10mbps upload of DSL, Fiber Optic, or Cable (no dial-up, satellite, and mobile broadband connections)
- Windows 10 Desktop or laptop current on all security updates
- High-quality noise-canceling wired USB headset
- Dual Screen Set-up – a separate 19” monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit)
- Webcam
- Free space – 5 GB
- Processor speed – Dual Core @3 GHz or better OR Quad Core @2GHz or better
- RAM Required – 8 GB
- Anti-Virus – Full versions of Windows Defender or Essentials
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- Work From Home
Experience level:
- 1 year
- Under 1 year
Shift:
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Remote
Application Question(s):
- You must complete a video interview for this position through SparkHire. Please supply your personal email address in order to receive the video interview link and please check your email for the SparkHire link.
- Do you have a reliable equipment that you can use for this Work From Home Job? We require a PC or a laptop with AMD or INTEL Processor with Dual Core 2 GHz or better. Macbook, Chromebook and Snapdragon processors are not accepted. Please only answer YES or NO.
Education:
- High school or equivalent (Required)
Experience:
- Customer Service/Sales: 1 year (Preferred)
Location:
- Charlotte, NC (Required)
Work Location: Remote
