Case Manager (Prep Navigator)

Organization Overview: The Source LGBT+ Center is a prominent LGBTQ+ community center serving the Central Valley of California. We provide essential support services, resources, and educational programs to empower and uplift People Living With HIV (PLWH), youth, LGBTQ+ individuals, their families, and allies.

Position Summary: The Source LGBT+ Center’s Case Manager/PrEP Navigator is responsible for coordinating a range of client-centered services for people living with HIV and those seeking PrEP/PEP. They are responsible for advocating for clients, completing client care plans, annual reassessments to ensure eligibility, and will provide client-centered PrEP and PEP education, engagement, patient navigation and adherence counseling to PrEP and PEP patients to ensure patient engagement and retention in PrEP services. The Case Manager/PrEP Navigator is a key external representative of The Source LGBT+ Center. This position reports to and is under the direction of the Clinical Manager.

Pay and Benefits:

The Source LGBT+ Center offers a competitive compensation and benefits package. $27 to $34.04 an hour (annualized $56,160-$70,803), DOE. Benefits include fully paid health insurance (Platinum PPO plan), vision, dental, and life insurance, Employee Assistance Program, retirement plan with an employer contribution, generous paid time off including vacation time, sick time, all major holidays, mental health days, Thanksgiving week, and the week of Christmas. Annual pay increase. Bilingual Stipend. Annual bonus (dependent on funding). Professional and personal development opportunities are also provided.

Responsibilities:

• Mission & Leadership
• Work collaboratively with the Clinical Manager, Case Manager, and all staff to ensure The Source carries out its mission, vision, strategic plan and Theory of Change.
• Cultivate and sustain relationships with vendors and community partners with the goal of ensuring sufficient resources and access to services.
• Represent The Source in external relations by serving as the organization’s official representative on select bodies.

• Team Management & Supervision
• Work with staff to develop objective measurements across all programs, to ensure consistent, high-quality evaluation and services implementation.
• Instill a sense of accountability among team members.
• Participate in the recruitment, hiring, training and orientation of program staff members.

• Client Services and Program Implementation
• Assist in the development and implementation of HIV & Prevention Services.
• New client intakes and annual recertification to determine program eligibility.
• Ongoing case management, benefits navigation, and transportation coordination.
• Distribution and documentation of food vouchers, prescriptions, and incentives to eligible clients.
• Coordinate services for clients and provide linkage to care for HIV/STI preventative and treatment services. PrEP/PEP Navigation.
• Assist clients in accessing other outside services and maintaining eligibility.
• Provide rapid HIV/HCV/Syphilis antibody testing and post-test counseling.
• Build and maintain rapport with clients.
• Conduct training to educate and advocate for the use of PrEP/PEP to medical providers, service providers, and clients. Onsite and offsite, traveling required.
• Participate in outreach efforts at health fairs, community events, clinics, The Source LGBT+ Center, etc.
• Conduct presentations to educate about STI's/HIV and at-risk behaviors to promote protection, prevention methods, risk/harm reduction, and LGBT sex education. Onsite and offsite, traveling required.
• Evaluate and seek feedback from clients.

• Administrative Oversight
• Maintain accurate records for grant reporting.
• Maintain HIPPA-compliant patient files ensuring patient confidentiality.
• Responsible for timely data collection, maintenance, and oversight of sensitive client information including both physical and electronic health records systems.

• Special Events
• Participate in organizational and department events as needed.

Qualifications:

The Case Manager/PrEP Navigator will be committed to The Source’s mission. Specific requirements include:

• Bilingual English-Spanish desired.
• Knowledge of HIV/AIDS, PrEP/PEP, community resources, health education methods, advocacy, harm reduction and general clinical knowledge.
• Advanced degree, specialty certification (CNA/MA/etc), and/or work experience equivalent required.
• Reliable transportation, a valid CA drivers license, a safe driving record, and vehicle insurance as use of personal vehicle is required.
• HIV/HCV Test Counselor Certified (BCST) preferred, otherwise will be trained.
• Previous experience with Ryan White Programs, ADAP, HOPWA, LEO and/or ARIES highly desired.
• Proven experience providing case management/direct services to clients and/or patients preferred.
• A professional and resourceful style; the ability to work independently and as a team player, to take initiative, and to manage multiple tasks and projects at a time.
• Excellent communication skills, both written and oral.
• Excellent time management, organizational skills, and minute detail-oriented is crucial.
• Tech savvy, competent in MS Office, Google G Suite.
• Ability to work effectively in collaboration with diverse groups of people.
• Self-starter and excellent problem solver.
• Ability to retain new information.
• Ability to safely lift 35 pounds
• Passion, idealism, integrity, positive attitude, mission-driven, and self-directed.

Application Process:

To apply, please submit a resume and cover letterto by Friday April 19, 2024. Please include the position for which you are applying in the subject line.

Job Type: Full-time

Pay: $27.00 - $34.04 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Healthcare setting:

• Clinic

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Do our values, mission, and vision align with your own?

www.thesourcelgbt.org/mission

Language:

• Spanish (Preferred)

Ability to Relocate:

• Visalia, CA 93291: Relocate before starting work (Required)

Work Location: In person