Customer Service Representatives - Remote (Tx, Ok, Co, Nv And Nm Only)

Are you driven to take action and initiative? Do you work best when you have defined objectives and the independence to manage how you meet those objectives? Do you enjoy using your excellent communication, problem-solving, and interpersonal skills to identify the best solutions for customers?

Join Us.

Note: We are currently looking for individuals to work from home in the states of Texas, Oklahoma, Colorado, Nevada and New Mexico.

As a Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

This is the job for you if:

• You excel at handling various types of customer inquiries
• You are an active listener and can leverage probing question to resolve issues
• You have a proven track record for hitting sales targets
• You bring an enthusiastic personality

What we offer:

• Competitive hourly rate of $15/hour
• An 8-hour-per-day shift, 5 days per week (anywhere from 6am-12am PST)
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
• All technical equipment needed to be successful in a remote, work from home environment, including webcam for training/meeting purposes

• Excellent verbal and written communication skills, strong multitasking abilities
• The drive to solve problems and meet goals
• Ability to work in a fast paced, ever-changing environment
• Ability to type 30 WPM with accuracy
• Familiarity with Microsoft Office tools
• Experience in Customer Service and sales
• High school diploma or equivalent
• Proven work history related to the job field, 1-3 years’ experience utilizing those skills in a customer-facing role
• Must successfully pass background check with reference checks

We will provide all equipment, but to work from home, you must possess:

• A quiet and distraction-free, secure place to work.
• Excellent Internet connectivity:
  • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
  • Wireless and/or satellite Internet Service Providers are not compatible with our systems.

IMPORTANT NOTE: This job is open only to residents of the five states above (TX, OK, CO, NV and NM), and you must be authorized to work in the US in order to be considered for employment.

About Us

At Sutherland, named a Great Place to Work, we care for our customers’ customers and help to strengthen their brands. We do this by improving how they work with their customers to deliver an extraordinary customer experience. In other words, behind every screen, click or command are the people of Sutherland. In business for over 35 years, we are now nearly 40,000 employees strong and work with hundreds of companies in over 100 countries around the globe.

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