Job Description
- Under Direct Supervision, the Call Center Coordinator provides 24/7 support to Acute Care Service Facilities nationwide.
- The Call Center Coordinator is an activity that helps facilitates communication between hospitals and providers by triaging and directing calls accordingly
- Acts as a liaison between hospital staff, nurses, pharmacies, patients, etc., and providers
- Responsible for triaging inbound calls for multiple Client facilities
- Manage and maintain daily provider schedules for each facility
- Responsible for relaying any daily schedule changes to staff
- Responsible for relaying any scheduled process changes to management
- Responsible for relaying updated or new provider contact info to staff and management
- Accurately document inbound/outbound calls
- Accurately enter inbound/outbound calls into the appropriate database
- Perform other duties as assigned or requested by management
Pay and Benefits:
- The Salary for this position is $17.00 per hour
- Available Shift: Monday
- Thurs 10:30 am to 7:00 pm PST - Training SCHEDULE IF HIRED: MON
-FRI 9 AM
- 5 PM (2 TO 3 Weeks)
- High School Diploma or GED
- Minimum of 1
-year experience in a medical setting
- Knowledge of Medical terminology
- Excellent written and verbal communication and interpersonal skills.
- Excellent judgment and decision
-making skills - Work with minimal direction and supervision
- Attention to detail; ability to work in a team
-oriented environment
- Upon offer of employment, the individual will be subject to a background check and a drug screen.
- Prolonged sitting
- Prolonged work on a PC/ Computer
- Manual dexterity and frequent use of the computer to perform repetitive motions to comply with the essential functions.
- Job performed in a well
-lit, modern office setting - Moderate to high
-stress levels - Moderate to prolonged use of the telephone
- Handle stress and conflict well
-0313 or davisl@acarasolutions.com
-1 OPT STEM work authorization status.
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