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Form of work
SalaryAbout us
We are professional, agile and our goal is to provide the highest level of service to our customers and clients while maintaining and exceeding all safety protocols as it relates to Non-Emergency Medical Transportation.
Customer Service Representative
Duties:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Perform data entry tasks accurately and efficiently
- Make outbound calls to follow up on customer inquiries or resolve issues
- Analyze customer needs and recommend appropriate solutions
- Process incoming orders and ensure accurate order entry
- Maintain customer records and update information as needed
Skills:
- Strong Customer Service skills with the ability to handle difficult situations with empathy and professionalism
- Excellent verbal and written communication skills
- Proficient in data entry and navigating computer systems
- Ability to multitask and prioritize tasks effectively
- Bilingual in English and Spanish is a plus
- Knowledge of phone etiquette and proper call handling techniques
Join our team as a Customer Service Representative and be part of a dynamic and supportive work environment. Apply now to start your rewarding career with us!
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- On-the-job training
Experience level:
- 1 year
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
- Weekends only
Work setting:
- Call center
- In-person
- Office
Ability to Commute:
- Independence, MO 64055 (Required)
Work Location: In person
