Customer Service Representative/Advocate

Are you an experienced CUSTOMER SERVICE REPRESENTATIVE/ADVOCATE ready to upgrade your career path?

• Ready to take on the commitment of building strong business relationships?
• Looking for a position that will train and grow you?

Great. This may be just the opportunity you’ve been looking for.

CharTec LLC is a Training Services Provider of business expertise and corporate training for technology service providers. We boast in achieving high customer satisfaction and a modern approach in how we leverage technology in the workplace to improve the overall work ‘experience’ for our clients. Our goal is to make sure every client knows that when it comes to their strategic success, we have a plan to get them there.

That’s where you come in. Let us explain.

CharTec LLC is looking to recruit a Customer Service representative whose primary responsibility is to ensure that each of our cherished clients and customers remember why CharTec is caring for the core of their business.

In this role, you’ll be the frontline hero for our clients, ensuring their experience with our services is nothing short of exceptional. You’ll be the first point of contact for a variety of inquiries with the specific task of helping them navigate to the appropriate resource. The role requires the nurturing of client relationships and works closely with Accounting, Sales and our Service Delivery departments.

Here's a glimpse into what your day might look like:

• Answering phone calls, emails, and chats from customers: This is where your active listening skills and ability to empathize come into play. You'll need to understand the customer's needs and challenges and how to best accomplish them with our teams and processes.
• You'll be a walking encyclopedia of our products and services, able to guide and identify what solutions work and are in the best interest of the client.
• Building relationships with customers: Customer service is all about building trust and rapport. You'll have the chance to connect with customers personally, answer their questions, and go the extra mile to ensure their satisfaction.
• Staying up to date on the latest IT trends: The tech world is constantly evolving, and it's important for you to stay ahead of the curve. You'll be expected to learn about new products, features, and industry best practices to provide the best possible support for our customers.
• Assisting Sales with technical business discoveries and documenting equipment and technical needs
• · Contributing to a positive team environment: You'll be part of a collaborative team of Customer Service professionals who are passionate about helping others. You'll have the opportunity to learn from each other, share best practices, and celebrate successes together.

To be successful in this role, you'll need:

• Excellent communication and interpersonal skills: You should be able to clearly and effectively communicate with customers both verbally and in writing.
• 3 - 5 years previous Customer Service experience in a fast-paced environment
• Problem-solving skills: You should be able to think critically and creatively to find solutions to customer issues.
• Technical aptitude: While you don't need to be a coding whiz, a basic understanding of computers and IT concepts is essential.
• Customer focus: You should be passionate about providing excellent Customer Service and going the extra mile to make customers happy.
• Teamwork skills: You should be able to work effectively with others in a collaborative environment.

So. Why would you want to work here?

Yes, we have benefits. Yes, we have a 401k. In today’s market, nearly everyone does. Here's what we offer that many others do not:

• Private gym with weight and cardio room
• Complimentary snack pantries
• Monthly company luncheons
• Starbucks coffee machine

Oh and yes, we offer competitive pay and great benefits.