Customer Service Representative

Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Provide accurate, valid, and complete information by using the right methods/tools
- Assist customers with product information, order status, and after-sales service
- Perform data entry tasks to update customer records and account information
- Utilize phone etiquette to ensure a positive customer experience
- Analyze customer needs and recommend appropriate products or services
- Conduct outbound calls to follow up on customer concerns or inquiries
- Utilize upselling techniques to increase sales revenue

Experience:
- Previous experience in a Customer Service role is preferred
- Proficiency in English; bilingual or multilingual skills are a plus
- Strong communication skills both verbal and written
- Ability to effectively communicate with customers from diverse backgrounds
- Experience in sales or upselling is beneficial
- Proficient in data entry and analysis

This Customer Service Representative position offers the opportunity to interact with customers, resolve issues, and contribute to sales growth. If you have a passion for helping others and possess excellent communication skills, we encourage you to apply.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Tarzana, CA 91356: Relocate before starting work (Required)

Work Location: In person