Customer Service Representative

Ken-tron Mfg., Inc. manufactures metal stampings, drawn wire, and assemblies in Owensboro, Kentucky. Originally started in 1960, Ken-tron serves customers around the world. We are looking for a customer-oriented Service Representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage Current customer outlook
• Identify critical jobs and advising the Production Mgr.
• Quoting Jobs
• Process, enter and follow up on all quotes
• Contract review
• Customer satisfaction and good will
• Notify the managers of customer complaints, make sure they are resolved
• Support the Ken-tron Mfg., Inc. Quality Management System
• Help manage inventories and ensure that material resources are consistent with production schedules
• Coordinating with internal departments and managing external stakeholders relations to ensure the appropriate supply of cost-efficient and high-quality materials required to maintain steady production and product delivery
• Determining the required materials and generating purchase orders
• Participate in ensuring materials meet specifications, quality standards, and are cost-efficient
• Participate in ensuring the consistent and adequate supply of materials necessary for production
• Coordinate with other departments regarding production goals, timelines, supplier payments, etc.
• Tracking production volume and monitoring customer demand patterns and purchasing trends
• Coordinate with customers, suppliers, and distributors
• Manage inventory issues, schedule changes, and cancellations
• Prepare cost estimates and performance reports

Skills

• Proven customer support experience or experience as a client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with computers, especially Microsoft Office programs
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Associates degree preferred