Customer Service Representative

Get to Gnome Us

Arbor-Nomics Turf, Inc. is a fast-growing lawn care company that has serviced the Atlanta area for over 40 years. We have a fantastic team of technicians and Customer Service Representatives that customize lawn care services for homeowners to achieve a beautiful lawn. We guarantee Happy Gnomes, Happy Customers.

Our core values are Ownership, Innovation, Growth, and Integrity.

To keep our reputation as the best lawn care company in the Atlanta area, we will:

Listen to Customers: We regularly survey our customers for feedback.

Strive: We strive to maximize our client's lawn care experience.

Invest in Employees: Our employees receive full benefits and thorough training.

Day-to-Day Activities

• As an Arbor-Nomics Customer Service Representative, you will maintain customer relationships while providing support to technicians.
• You will assist with payroll as well as other day-to-day activities such as answering the phones, processing mail and payments, printing forms and invoices, and maintaining customer records.
• At times, you will be asked to post production for technicians and managers.
• As a customer-facing representative, you will always have a calm and courteous demeanor.
• You will exhibit superior problem-solving skills by clarifying the customer's complaint, determining the cause of the problem, explaining the best solution to solve the problem, expediting correction, and following up to ensure the resolution.

What We Need From You

• High school or equivalent.
• 1 year of Customer Service experience preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Must be able to present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Must have experience with basic operations of cell phones and Microsoft office.
• Ability to interact comfortably with customers daily by phone or in person. Must be able to deal with customer complaints in a professional and positive manner.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

What We Offer

In addition to $18 an hour compensation, you will receive full benefits, including health, 401K, dental insurance, vision insurance, and paid time off. We offer a family-owned environment with direct access to all our outstanding team members.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person