Customer Service Representative

Westfield Vet Group; Westfield Location
Client Service Representative

The Company:

Westfield Veterinary Group is a multi-location, multi-doctor practice that offers our employees a wide array of opportunities to grow in this field. We work with each employee to find the coveted “work-life balance.” We pride ourselves for the great care we take with clients and employees alike. We are currently looking for an energetic, enthusiastic, and quick learning individual to join our fast-growing team for full time or part time employment.

The Position:

Client Service Representative- Westfield Location, under new management! Come be a part of a growing team that values compassion, collaboration, and community!

REPORTS TO: CSR SUPERVISOR

Summary: Our client Service Representatives support our efforts in providing the highest quality primary veterinary care to our patients. As the front line of communication between our clients and providers, our CSRs help to promote the practice by maintaining a client-oriented and professional work environment. CSRs are responsible for using the computer and veterinary management software, answering and directing phone calls, scheduling appointments, patient check-in and check-out, and more. They also service as liaisons between our patients and medical staff. Duties will include but may not be limited to;

• Greet clients and pets in a prompt, courteous and helpful manner
• Check out patients, print invoices, and receive/apply payment
• Ensure work and reception area is kept clean and professional at all times
• Answer phone calls and relay information to the appropriate party
• Assist client at times of euthanasia by rooming patients, preparing paperwork and taking payments
• Keep food and merchandise shelves stocked
• Drawer reconciliation
• End of day deposits
• Complete all other tasks assigned

The idea candidate requires:

• Above and beyond Customer Service skills and a positive attitude
• Excellent written and oral communication skills
• The ability to deal with fast paced and stressful situations
• Comfort with and knowledge of computer and internet skills as well as veterinary terms/procedures
• Strong critical thinking, problem-solving, and decision-making skills

We offer you your birthday off to celebrate, accrued PTO, and plenty of pet perks for your personal “fur-babies”. We offer health insurance, dental, vision, and 401k, and a variety of opportunities for continuing education in the field.

Work Remotely

• No