Customer Service Representative

EPIQORE workforce solutions has been asked by a client in Livermore, CA to find Customer Service candidates for their sales and marketing department. The position is full time/direct and our client is in the business of manufacturing high tech equipment and distributing products.

As a Customer Service, your primary role will be to manage customer inquiries to ensure optimal customer satisfaction.

Customer Service Representative Responsibilities:

• Maintain courteous, professional contact with customers
• Maintain a positive and professional attitude toward customers at all times.
• Be the first contact for the Customer Service Representative (CSR) Team
• Maintain detailed and accurate records of customer interactions and inquiries.
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Responsible for monitoring CSR timecards

Qualifications & Skills

• Three or more years of prior job-related in Customer Service.
• Must be able to work on an independent basis
• Proficient in the use of Microsoft (MS) Office, with focus on a demonstrated working knowledge of MS Excel and MS Outlook
• Ability to work well in time-sensitive situations where customer satisfaction is the ultimate goal
• Must be able to understand the basic sales cycle.
• Highly effective tele-sales skills, including professional demeanor, artful negotiation skills, and outstanding phone etiquette
• Excellent verbal and written communication skills and, in particular, the ability to craft professional e-mails and client-related documents
• Team-oriented operating style with effective interpersonal skills that allow successful business interactions with individuals of all leadership styles, personalities, and career levels
• Must be action oriented with the ability to think critically

Preferred Knowledge, Skills, and Abilities

• Two or more years distribution component sales experience
• Knowledge of electronic component product sales career experience
• Action oriented behaviors

Job Type: Full-time

Pay: $25.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Customer service: 2 years (Required)

Work Location: In person