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SalaryOwensboro Insulators is seeking a Customer Advocate to join our growing team.
Owensboro Insulators is the leading insulation and building performance contractor in the tristate. We believe that customer support is more than just answering questions. You’ll love this role if you're excited about helping others. We’re looking for someone who is energetic, loves solving problems and creating long term customer relationships. You are the first impression Owensboro Insulators makes with the customer.
Responsibilities and goals you’ll own:
- Respond to and resolve customer queries through phone and email quickly and effectively.
- Book and manage appointments for our sales and install team.
- Become knowledgable on Owensboro Insulators services and capabilities.
- Escalate critical support issues to the appropriate internal channel.
- Increase customer satisfaction and build loyalty through providing amazing, personal customer support.
- Warehouse Inventory Management.
Experience and requirements:
- Excellent verbal and written communication skills
- Ability to solve problems logically and critically
- Demonstrate effective time management and organizational skills
- A strong understanding and working knowledge of the internet and Apple calendar.
- 1+ years in a Customer Service position preferably in phone support
- Ability to pass drug screening
- Valid Drivers License
- Ability to lift 30lbs
- Ability to operate Forklift
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
Experience level:
- 5 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
Ability to Relocate:
- Owensboro, KY 42303: Relocate before starting work (Required)
Work Location: In person
