Customer Service Representative

Job Summary

POSITION OVERVIEW

Customer Service Representatives are the client’s first contact when calling or visiting the veterinary hospital. All CSRs will adhere to the baseline requirements established by All Creatures Animal Hospital.

RESPONSIBILITIES

• Greets clients, enters or updates client and pet information into Cornerstone computer software
• Receives and transmits telephone and fax messages accurately and promptly, using a multi-line telephone system
• Answers client’s inquiries about hospital policies, basic pet care questions and basic costs
• Follows hospital procedures of record keeping for client communications, exams and surgery
• Prepares client invoices and obtains payments after services performed
• Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms
• Performs over-the-counter sales of specialty foods, exercising a technical knowledge of products sold
• Possesses a working knowledge of heartworm, flea and tick products and how they are used
• Takes orders for medication refills and processes them quickly
• Documents vaccine and euthanasia information correctly
• Maintains the appearance of the business office and reception area
• Performs other duties as assigned

PERSONAL REQUIREMENTS

• Be flexible in attitude and work habits
• Understand and carry out oral and written directions
• Display tact and diplomacy with staff members and clients
• Maintain pleasant and cooperative relationships with other employees
• Perform basic entry level computer skills
• Perform basic cleaning duties in the reception area
• Be able to lift and carry animals, files or equipment weighing up to 35 lbs
• Be able to sit or stand for extended periods of time
• Feel and express a genuine liking for animals and for working in an animal care environment
• Deal intelligibly, pleasantly and efficiently with clients on the telephone and in person, often doing several things at one time
• Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms
• Ability to be a self-starter

AGE REQUIREMENTMinimum 18 years old

EDUCATION REQUIREMENT

High school degree

EXPERIENCE REQUIREMENTS

Previous Customer Service or administrative assistant experience preferred

Previous experience with basic office clerical functions in a busy environment

JOB TYPE

Full-time, MUST work two Saturdays a month

Job Type: Full-time

Benefit Conditions:

• Waiting period may apply

Communication method(s) used:

• Email
• Phone

Work Remotely

• No

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Work Location: In person