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SalarySupplyOne is hiring a Customer Support Representative for our largest client in the Packaging and Manufacturing Industry. As a Customer Support Representative, you will be at the forefront of creating exceptional customer experiences and providing unmatched support to the Customer Service team! In this role, you won't just be answering phones and emails; you'll be a pivotal link between various departments, serving as a liaison to sales, design, manufacturing, and more. You'll have the autonomy to exercise your decision-making skills, ensuring each interaction contributes to delivering on our promise of quality and performance standards. This position will be a direct hire role and will sit on-site in our Tucson, AZ location.
Day to Day:
- Analyzing data
- Utilizing Excel for various functions
- Crafting insightful reports to support our commitment to excellence.
- Processing orders and generating quotes
- Maintaining up-to-date price lists and resolving customer concerns
Who We Are: SupplyOne’s unique operating model is designed around the needs of mid-sized general manufacturing, food processing, and e-commerce companies. Our customers benefit from custom manufacturing, best-in-class specialty packaging and packaging supplies, innovative programs and services, and packaging automation expertise — all from a single point of contact. Our pledge is to provide our customers with innovative packaging that protects and presents their products to their customers in the best way possible!
Organizational Core Values:
- Customer service begins inside - We serve our colleagues with excellence so we can serve our customers with excellence.
- Get it right the first time - We are reliable, thorough, practice active listening and pay attention to detail to ensure the best results.
- Philosophy of velocity - Our responsiveness and speed to market give us the competitive edge.
- Personalized Service - We go beyond what the customer expects, understand what they are going through, and anticipate their needs to make their interaction with us the best experience of their day.
- Act like an owner - We are empowered to protect, cultivate and grow our business responsibly.
- We can’t stop learning - We know our stuff, embrace change and relish feedback.
- Experience in a customer-facing role
- Comfortable interacting with customers and cross-functional teams
- Experience using Microsoft Office Suite (Excel, Word, Outlook, Teams)
- Packaging or Manufacturing industry experience preferred but not required.
