Address
Form of work
SalaryResponsibilities:
- Provide exceptional Customer Service to clients via phone, email, and chat
- Answer client inquiries and resolve issues in a timely and professional manner
- Answer inbound calls and make outbound calls answering general questions and/or updating account information.
-Answer inbound chat communications serving as "Live Chat" assistance on website.
- Follow company policies and procedures for all interactions
- Provide feedback to management regarding concerns and trends
Requirements:
- Previous experience in Customer Service or call center is a plus
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and ability to think on your feet
- Detail-oriented with the ability to accurately enter data into systems
Job Types: Full-time, Temporary
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
- Morning shift
- Rotating shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Application Question(s):
- Are you available to work a fulltime schedule between the hours of 8am -10 pm EST?
- Do you have high-speed home internet service with required minimum 25 MBPS upload/download? Yes or No?
- You will start the security clearance process on day 1 of orientation. You must complete the eApp and submit all required docs immediately, to have your security clearance prior to the training start date. This process can take up to 6 weeks to clear.
- Do you live in or within 50 miles of the listed city? (this is required) Must be able to travel to a central location, on a predetermined date to complete security clearance for employment. Yes or no?
Language:
- Spanish (Preferred)
Ability to Commute:
- Houston, TX (Required)
Work Location: In person
